City Wide Towing
A New Approach To An Old Industry
How How A Local Business Totally Transformed Her Towing Company’s Image and Position Within the Community and the Industry.
From the dark ages of ‘Old World' to today’s high tech equipment, new systems and a fresh approach to Customer Service, Karen Mancewicz totally revitalized City Wide Towing from top to bottom. City Wide started in Mishawaka by founder Bill Young. At the time, not unlike other towing companies of the day, Bill’s operated as a down and dirty (really dirty) business. The equipment was not kept in the greatest condition (including wreckers) and the shop was a one (sometimes two) person company. Some people say that the general attitude at Bill’s those days was “hey, if we can get there we’ll tow ya, if not yer on yer own.”
However, that attitude and approach would soon create some culture shock and real big changes.